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Products and services pricing

Jeffrey Davis
Modified on: Mon, 18 Mar, 2019 at 6:22 AM

Where does the price come from, what is included and what’s not - find out from this paragraph.

  Fully transparent prices

Themes pricing

You can find the price for each of our themes in our catalog. The price of a theme includes its purchase and installation to your Freshdesk support portal. Any Freshdesk template or service will cost you exactly the price specified in the catalog.

Services pricing

  1. Some of the services (such as branding) are rather standard, and you can find the price for each of them in our catalog.
  2. The cost of other services (such as customization) depends on the level of difficulty and is calculated separately in each case. Just share your customization requirements with us, and we will calculate the cost.
  3. During checkout of your order, you may see some additional offers appear, such as services or options that you can add to your cart. However, we do not have any hidden costs involved in our template sales.
  4. If you decide to order additional options later, it will feature as a separate order.

Free services

Some of the services (such as installation) are free since they don't require a lot of time.

  No hidden payment

  1. No monthly fee! All prices are one-off.
  2. No extra payments.
  3. No taxes.
  4. No commissions.
  5. It doesn’t matter whether you use an existing support portal or create a new one, or how much content or how many agents you have.
  6. The prices you see in the catalog or cart are final.


Freshdesk plan price is not included in the template price. You’ll need to purchase the Freshdesk plan subscription and template separately.

Jeffrey is the author of this solution article.

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