Because of the Freshservice limitations, the alerts extension can only be hard-coded into the template. Therefore, you need to edit the code to make changes.
The alert is visible now. To hide it, add the "is-hidden" class to the “bt-alerts” element in the Header template:
There are 4 types of alerts: bt-alert--info, bt-alert--success, bt-alert--warning, bt-alert--danger. Each type has a different background color and icon.
You can change the type of the alert in the “bt-alerts” element:
The text can be changed in the "bt-alert__body" element (around line 22):